FAQ

To edit your billing and shipping information, please contact our Customer Service team at 844-223-6771,  cs@sctoolcorp.com, or through our live chat feature.

We accept: ACH Payments/Wire Payments, Check, Credit Card (American Express, Discover, Mastercard, and Visa).

You can contact our customer service team at cs@sctoolcorp.com to reset your password.

To become an authorized distributor of SCTool’s products, contacting our sales team at 844-223-6771. You will also need approval from our accounting department.

You can create an account here.

Our terms are net 30 days. Accounts with outstanding balances are subject to both shipping and production holds. Freight is F.O.B. shipping point. Prices for special tools are subject to requoting after 30 days. List prices are subject to change without notice.

SCTool products are available only through authorized distributors. Contact Customer Service to assist you in locating a nearby distributor at sales@sctoolcorp.com, 800-248-8315, or through Live Chat.

You can access discounts in your account settings.

You can manage your account within your account settings.

You can contact the SCTool sales department at 844-223-6771, by email at sales@sctoolcorp.com, or via our live chat feature.

You can contact SCTool at info@sctoolcorp.com, 844-223-6771, or through our live chat feature.

You may add to an existing order as long as the order has not shipped yet. To add to an existing order, contact our customer service team at 844-223-6771, cs@sctoolcorp.com, or through our live chat feature.

If an item is backordered, it means that item is currently not in stock but is in the production process. If you have also ordered items that are still in stock, we will ship the backordered item separately once they become available. You can check the status of your backordered item by contacting our customer service team at 844-223-6771, cs@sctoolcorp.com, or through our live chat feature.

We’ll send you an email confirmation with a complete order summary after your order has been placed. If you don’t receive an email confirmation, please contact our customer service team at 844-223-6771, cs@sctoolcorp.com, or through our live chat feature.

You can place an order using any of the following methods:

• By Phone: 844-223-6771
• By Email: cs@sctoolcorp.com
• Online via our eCommerce feature. You can log in to access this here.

Yes, we have a warranty on our products. Read our warranty and returns policy here.

We cannot accept returns for any tool that’s been altered by our customers. This includes surface treatments, coatings, flats, tangs, markings, or any geometry alterations.

Once your order is shipped, we’ll send an email to you with a tracking number.

SCTool ships orders through UPS and FedEx.

You can find a tool based on specific material with our Tool Search feature found on our homepage.

The SCTool engineering team will be glad to help with any technical questions. You contact them at 844-223-6771, engineering@sctoolcorp.com, or through our live chat feature.

You can access the feeds and speeds chart for your tooling needs here.

SCTool strives to return pricing on quotes within one business day. We’ll reach out for custom tool quotes. Depending on quote complexity, our team may reach out for further clarification. You can contact our quoting team at rfq@sctoolcorp.com. Distributors may login for an immediate quote on our standard high performance end mill product line.

There are a few ways to request a quote:

1. Call our Quoting team at 844-223-6771
2. Email quote requests to rfq@sctoolcorp.com
3. Request a quote via one of our available quote forms.

There are two ways to request a custom/special tool.

1. Request a quote via one of our available quote forms.
2. You can contact our customer service team at 844-223-6771, info@sctoolcorp.com, or through our live chat feature.

There are three ways to request a quote for a standard tool product.

1. Call our Quoting team at 844-223-6771
2. Email quote requests to rfq@sctoolcorp.com
3. Request a quote via one of our available quote forms.
4. Distributors can login here for an immediate quote.